The KHL brand is proudly homegrown in Singapore.
Incorporated in 2020 – KHL has dedicated its first 2 years before launch to a stringent process of product sourcing and development, tapping on the expertise of professional team of system designers, consultants and integrators with more than 7 years of experience.
We do not have a showroom at the moment.
All product details including datasheets and user guides are uploaded within their respective product listing pages under our store page for ease of reference.
If you would like to request a product sample or demo before making the decision on your purchase, please make a request via our contact form and our sales team will be in touch with next steps.
Our appointed installers and system integrators are able to help with this. Learn more and get in touch with any of them for a quote via our partners page.
The replenishment timeline differs from product to product.
We recommend you to make use of the Watchlist feature – for products you’re interested in, simply click on the “eye” icon alongside the product listing. You will be notified of replenishments and/or changes to price for products you’ve watchlisted!
Our sales team will be able to work something out for you, for main products orders worth 30nos or more. Please share more details with us, including your quantity and timeline requirements via our contact form.
Please reach out to us with your request via our contact form and our support team will be in touch with next steps.
We do not have a physical service centre at the moment.
For products requiring repairs or replacement, simply get in touch with us via the contact form and our support team will be in touch with next steps.
For product defects or issues reported within warranty period – our support team will make arrangement for assessment, followed by repairs or 1-to-1 replacements in accordance with our Warranty Policy. Do ensure that you have registered your warranty in order to qualify for warranty entitlements.
For product defects or issues reported beyond warranty period – our support team will advise costs applicable to carry out assessment, before providing cost estimates for repairs.
Our e-commerce shipping currently serves Singapore-only destinations.
For requests involving overseas deliveries, our sales team will be able to work something out for you. Please share more details with us, including your quantity and timeline requirements via our contact form.
Our e-commerce Standard Shipping service offers delivery of orders within 3 - 7 working days upon order confirmation to Singapore-only destinations at the following rates:
|Order value||Shipping Fee|
|< S$100||S$5 flat fee|
|S$100 and above||Free-of-charge|
We partner with third-party delivery service providers for all shipping services. Deliveries are made on Mondays to Fridays (excluding Public Holidays), between 9.30am - 5pm.
Free-of-charge self-collection at our office is available for e-commerce orders by appointment only, between Mondays to Fridays (excluding Public Holidays), between 9.30am – 5.30pm.
We estimate and communicate all delivery and collection timelines based on standard circumstances, through our e-commerce Order Confirmation emails.
KHL Secure Pte Ltd assumes no responsibility for delays in shipping caused by extraneous factors (such as weather, inspections, incorrect addresses, and/or transportation related problems and accidents).
Should you be facing an unexpected delay in your order delivery, please contact us with your order number indicated and our support team be in touch to assist.
All warranties offered cover manufacturing defects only, and must be registered within 28 working days from date of purchase.
All warranty do not cover defects or damages resulting from:
To report product defects or issues within warranty period, simply follow these steps :
1. Log your request via our contact form within the effective warranty period. Please select “Warranty and Returns.”
2. To facilitate assessment, our support team will get in touch with you to request for supporting documents, including but not limited to: original proof of purchase and delivery, photo(s) and/or more details of product defects or issues, etc.
3. For eligible cases, our support team shall arrange for collection of product(s) and repairs or 1-to-1 replacements accordingly. For non-eligible cases, an estimated fee for collection of product(s) and repairs will be provided for your consideration.
In the unlikely situation that you are considering returning your items purchased from KHL’s e-commerce platform, please note that any requests for returns must done within 7 working days from date of order being delivered.
All requests for returns are subject to review and approval by our support team, based on these conditions :
To request a return, simply follow these steps:
1. Log your request via our contact form within 7 working days from date of order being delivered. Please select “Warranty and Returns.”
2. To facilitate review, our support team will get in touch with you to request for supporting documents, including but not limited to: original proof of purchase and delivery, photo(s) of product, reasons for return request, etc.
3. For approved requests for returns, our support team shall arrange for collection of product(s) and refund in the form of store credits.
The processing of all requests may take between 14 – 28 working days.
Review and approval for all requests shall be at the absolute discretion of KHL Secure Pte Ltd.
KHL Secure Pte Ltd reserves the right to amend this policy at any time.
The term ‘KHL Secure Pte Ltd’ or ‘KHL Secure’ or ‘KHL’ or ‘us’ or ‘we’ refers to the owner of the website whose registered address is 3 Ang Mo Kio St 62, #08-33 Link@AMK, Singapore 569139. The term ‘you’ refers to the user or viewer of our website.
KHL Secure Pte Ltd is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies.
If you are only browsing this website, we do not capture data that allows us to identify you individually.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org here.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.