We aim to delivery your orders safely and smoothly. Should you require information beyond what is provided below, or within our FAQs, please contact us.
Standard Shipping within Singapore
Our e-commerce Standard Shipping service offers delivery of orders within 3 - 7 working days upon order confirmation to Singapore-only destinations at the following rates:
| Order value | Shipping Fee |
| < S$100 | S$5 flat fee |
| S$100 and above | Free-of-charge |
We partner with third-party delivery service providers for all shipping services. Deliveries are made on Mondays to Fridays (excluding Public Holidays), between 9.30am - 5pm.
Self-collection
Free-of-charge self-collection at our office is available for e-commerce orders by appointment only, between Mondays to Fridays (excluding Public Holidays), between 9.30am – 5.30pm.
Delivery and Collection Timelines
We estimate and communicate all delivery and collection timelines based on standard circumstances, through our e-commerce Order Confirmation emails.
KHL Secure Pte Ltd assumes no responsibility for delays in shipping caused by extraneous factors (such as weather, inspections, incorrect addresses, and/or transportation related problems and accidents).
Should you be facing an unexpected delay in your order delivery, please contact us with your order number indicated and our support team be in touch to assist.